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North Street Surgery

Affinity Care

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Tel
01535 607444

North Street Surgery
151 North Street
Keighley
Bradford
West Yorkshire
BD21 3AU
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CQC Inspected and Rated
Good

We are currently OPEN.

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Practice Information

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Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointment requests
Appointment Cancellation
Ask the Doctor a question
Ask the Practice a question
Repeat Prescription requests
Help with medications
Request test results
Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma
Diabetes
Epilepsy
Smoking
Mental Health
Alcohol
Blood Pressure

Find the forms that you need:

New Patient registration
Change of details
Register for online services

Give feedback to the Practice:

Feedback and Complaints
Friends and Family Test

Get advice on common conditions:

Services offered by your GP Practice such as travel services.
Health services and health support groups in your area.
Help from NHS.uk regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

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News

COVID-19 and your practice
- New
04/08/2020
The last few months have seen unprecedented changes and impact for everyone as a result of the Covid-19 pandemic. Firstly, we would like to thank you for your patience and understanding as we have worked through this difficult time, always striving Read more
Facial Coverings and Exemption Cards
- New
27/07/2020
Being Exempt from Wearing a Face Mask It is understandable that the general public may be anxious about the Government’s recent announcement on the use of face coverings in various public places. However, GPs are NOT in a position to provide exem Read more
Prostate Cancer and or Prostate Problems
- New
09/07/2020
Help and Support Group We are setting up a Clayton & Bradford based support group for you, your family, your friends or someone you know that may be worried about any prostate issues. Due to Coronavirus we will initially be meeting on Zoom un Read more
Thank You To Our Patients
11/06/2020
Extended Access appointments
08/06/2020
NHS Diabetes Advice helpline
26/05/2020
NHS App
30/04/2020
Hay Fever
06/03/2020
GP Patient Survey
06/01/2020
Extended Access Service
27/11/2019
Fax Lines Closing
26/11/2019
Kooth
14/11/2019
Care Navigation
01/08/2019
Consult your doctor online
30/04/2019
Become a Dementia Friends Champion in Bradford!
20/03/2019
Evergreen DNA Testing
20/03/2019
How Are You? Health Quiz
14/01/2019

Online Consultations

Contact your doctors to get advice for your problem now

I want help for my condition

Get advice about specific conditions like back pain, coughs, mental health concerns and more

I want general advice

Get advice about general symptoms like tiredness, bleeding, pain or weakness

I want help for my child

Get help for common childhood problems like rash, earache, tummy problems and coughs